Refund policy

This Return & Refund Policy (“Policy”) governs the terms under which customers (“You” or “Customer”) may request returns, refunds, or exchanges for products purchased from [Your Company Name] (“Company,” “We,” or “Us”). By placing an order, You acknowledge and agree to the terms set out herein.

1. Final Sale – No Returns or Refunds

1.1. All products sold by the Company are pre-owned/second-hand items. Due to the unique nature of such goods, all sales are strictly final.

1.2. The Company does not accept returns, exchanges, or refund requests for any reason, including but not limited to:

 

  • Change of mind

  • Buyer’s remorse

  • Perceived condition upon receipt

  • Variations in color due to screen or device settings

 


1.3. By completing a purchase, You confirm that You have thoroughly reviewed all product photographs, descriptions, measurements, and condition reports prior to checkout.


 

2. Product Condition and Disclosure

 


2.1. Each item is unique and may exhibit signs of previous use, including but not limited to minor wear, surface marks, patina, discoloration, or hardware scratches. Such characteristics are inherent to second-hand goods and do not constitute defects.


2.2. The Company makes every reasonable effort to disclose the condition of each item through detailed photographs and descriptions. It is the Customer’s responsibility to carefully inspect all images and information provided prior to purchase.


2.3. Any request for a return or refund on the basis of a condition already visible in the product listing shall be automatically rejected.


 

3. Authenticity Guarantee

 


3.1. The Company guarantees that all items are authentic to the best of its knowledge and verified using industry-standard authentication methods (including Entrupy where applicable).


3.2. Claims of inauthenticity must be substantiated by a written professional assessment from a reputable, internationally recognized authentication service.

Unsubstantiated claims will not be entertained.


3.3. If a product is proven inauthentic by recognized industry standards, the Company will issue a full refund and arrange for the return of the item. This is the sole exception to the no-return policy.


 

4. Delivery Issues

 


4.1. Claims related to lost packages, damage during shipment, or incorrect delivery must be reported within 48 hours of confirmed delivery.

Failure to report within this timeframe releases the Company of any obligation to investigate or resolve the issue.


4.2. The Company is not responsible for delays or loss caused by third-party courier services.


 

5. Chargebacks and Dispute Abuse

 


5.1. Initiating a chargeback without valid grounds constitutes a breach of this Policy.


5.2. The Company reserves the right to provide all supporting documentation, photographs, authentication certificates, and communication history to the payment processor to dispute any unjustified chargeback.


5.3. Abuse of chargeback systems may result in permanent refusal of service.


 

6. Amendments

 


6.1. The Company reserves the right to modify or update this Policy at any time without prior notice.

Any changes shall become effective upon posting on the Company’s website.